If you thought Generative AI has been transformational, you’re going to realise pretty fast in 2025 that it was just the support act.  ...

Low-code development isn't a novel idea, it can be traced back to the early days of computing, when programmers began to develop tools...

As I have mentioned many times, in today's rapidly changing world, digital transformation is no longer a choice for businesses. It is an...

In the ServiceNow space we talk a lot about digital transformation. But why are we interested in digital transformation? We care about...

If you were to ask your CEO what their top 5 priorities are, do you think they would name data as one of them? In my experience, some do...

If I had to choose one word to describe effective service delivery it would be visibility. Can you confidently say you have visibility?...

There’s still a place for brick-and-mortar stores in our lives but no one can deny that they are facing fiercer competition and a more...

Today’s businesses are full of digital-savvy employees who aren’t just used to using digital services but demand them. As a result,...

Vendor Management is often not given the air time it deserves. As consumers, we walk into the shop, pick up the product we’re after and...

In today’s cashless, contact-free society any customer-facing business, be that across retail, leisure or hospitality has traded in their...